| Frequently Asked Questions |
For answers to some of our most frequently asked questions, please refer to the list below. Still can’t find what you’re looking for? You can e-mail Customer Service at . To speak with a Customer Service Representative directly, please call us at (888) 532-6686, Monday-Friday, 9 am to 5 pm PST.
- We, Kid Advance Co., don’t match our prices to those on other companies’ Web sites. Unlike other companies, we don't get our Montessori materials from suppliers. We manufacture our products at our own 50,000 sq-ft factory in Zhejiang, China. Most of our materials are made of high quality solid beechwood and water based paint. The quality of our Montessori materials is judged based on quality of craftmanship. In other way to say is that we are not selling branded products like Best Buy or Wal Mart.
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- No, you don't have to. You can either place an order online as a guest or a registered customer . If you register with us, you can do quick check out on future orders, easy order tracking, and receive our special offers. If you don't want to place an order online, you may also place a phone/mail/fax order without creating an online account.
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- On how to order online, please go here for how to order online.
Phone Order - You may place a phone order by calling (888) 532-6686, Monday-Friday, 9 a.m. to 5:30 p.m. PST. One of our customer service representatives will be happy to assist you.
Mail Order - You may click here to download our order form, fill out the form with the items you'd like to purchase, along with your shipping and payment information, and mail it to:
Kid Advance Co.
2004 Camfield Ave.
Commerce, CA 90040
Fax Order - You may click here download our order form, fill out the form with the items you'd like to purchase, along with your shipping and payment information, and fax it to 626-285-6676.
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The security of our customers' information is a top priority at Kid Advance. To protect our customers from Internet threats, we use 128 bit encrypted SSL Certificate, which will protect customers' personal information during online shopping transactions. In addition, all information given to Kid Advance is kept for internal use only. We do not share, sell or release our customer information to any third parties. All customers' credit card information will be removed after payments have been successfully completed.
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We are trying our best to keep every item in stock. We have been always maintaining 99% of materials in-stock for fast shipping.
If items are backordered, you will be notified by order confirmation email. Backordered items usually take between 2 - 4 weeks to be in stock. We have new shipment arriving every month from our overseas factory. We will ship the backordered items to you as soon as they arrive.
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At Kid Advance, we work hard to ship your order as quickly as possible. Sometimes, you order may be shipped out on the same day you order. Please call us at (888) 532-6686 or email us to change quantities or cancel an item in your order as long as your order has not been processed.
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If you registered with us before order was placed, you may check your order status by logging in to your account and clicking the "My Account" link above the main menu tabs. Once your order is shipped, you will receive an automatic shipping notification from FedEx or USPS.
You may also contact our customer service department by calling (888) 532-6686, Monday-Friday, 9 a.m. to 5:30 p.m. PST or email us at info@kidadvance.com
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You are more than welcome to pick up your orders during our business hour Monday-Friday, 9 a.m. to 5:30 p.m. PST. Please place a phone order with us first and request your order to be locally picked up. No shipping and handling fee will be applied to your order if picked up locally.
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If you are a U.S. customer who needs expedited shipping services, please contact us directly after you place the order and request for shipping fee quote. Expedited service may not be available for certain locations and may not be available for out-of-stock items.
At this moment, we do not offer expedited shipping services to international customers.
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No, Kid Advance never offers FREE SHIPPING. We do not inflate or misrepresent our prices to offset the cost of offering free shipping like other sites. Instead, we have chosen to charge actual shipping cost, and keep our prices as low as possible.
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1) Click the "My Account" link at the top right side of our site.
2) Click the "create one" link.
3) Then simply follow the prompts to complete setting up your account.
Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
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Click the "My Account" link at the top right hand side of our site to edit your account information.
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Click the "My Account" link at the top right hand side of our site. Then put your email address. Your password will be sent your email account in seconds.
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It is recommended for customers to check products as soon as they receive them. We are unable to accept any returns or exchange wrong products after received later than 30 days. If you received the wrong product, please report to us immediately.
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- Kid Advance accepts the following payment methods:
* American Express
* Visa
* Master Card
* Discover Card
All credit card orders are subject to verification and approval by the card-issuing bank. For your protection, credit card orders shipped to an address other than your billing address may require additional verification. Kidadvance.com reserves the right to contact you by email or telephone to request additional identification. We may reject orders if the verification fails.
IMPORTANT: It is a crime to use someone else's credit card without their permission. If you use a credit card fraudulently to pay for products at this site, we will forward information to the appropriate law enforcement agencies.
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You only have to pay sales tax if you are located in California. Our current sale tax rate is 9.75%.
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Your credit card will be charged within 24 hours prior to shipment of your item(s).
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We guarantee that our site is safe to use.
Should someone make unauthorized charges on your credit card using information you provided to Kid Advance Co., you, as a cardholder, are not liable. In fact, should your credit card company hold you responsible, Kid Advance Co. promises to pay the maximum charge your bank can require you to pay under the Fair Credit Billing Act (7% of the charged amount).
Please Note: You must notify your credit card provider of fraudulent charges immediately, according to your agreement with them.
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